When we talked about UX design in the past, we tend to focus on the software and hardware interface of the user device. But nowerdays the behavior of the device might also be generated by intelligence on another device or a server or triggered by a sensor.

This means that for the user experience the service around a connected device is often just as critical as the device itself. The physical and social contexts in which connected devices and services are used, can be complex and diverse.

The Internet of Things is happening in the real world. Users expect realtime-responses and reliability. The toleration of latencies is very limited. UX design for the IoT requires a special focus on the context of use and the performance of surrounding devices and data-driven services.